See After upgrading to PowerProtect DP Series Appliance version 2.7.2, kernel errors related to ConnectEMC start operation failure are displayed on Avamar UI - Events table if email settings are not configured in the appliance.Ģ) AUI/UI shows several unacknowledged events, mostly related to ConnectEMC not Running. If encountering the ConnectEMC Kernel Error, to stop the ConnectEMC alerts, empty the ConnectEMC Config File.

Issues may include kernel errors as below and failing of the connectEMC service. The below Screenshot shows the two ConnectEMC logs useful for:Ī) Viewing the failures when ConnectEMC issues are encountered.ī) For support to troubleshoot and advise further on the ConnectEMC issue.Ĭustomers are requested to upload the above ConnectEMC logs to the service Requests when ConnectEMC issues are encountered.ġ) Avamar 19.4 upgrades (SLES 12 SP5 update) introduced issues with ConnectEMC operating within Avamar. What are the most useful ConnectEMC Logs? Once the ConnectEMC is configured, a test email can be triggered either over AV UI/CLI:ī) From the AV CLI, push a test-only ConnectEMC email from the Avamar server using the command below: Also, status emails are sent once every 24 hours.Īvamar Administrator user interface -> Tools -> Manage ConnectEMC. When and where are the ConnectEMC emails sent?Įmails are sent when important events occur. ConnectEMC is a program that runs on the Avamar server and sends information to Avamar Support.ĬonnectEMC enables automatic creation of Support cases when Avamar hardware or critical Avamar services experience issues.

Emc support doc 69894